| Tech Hours | Open @AM | New | Unassigned | Awaiting Response | Closed | Closure Rate | Live / COB |
|---|---|---|---|---|---|---|---|
| Tech Hours | Open @AM | New | Unassigned | Awaiting Response | Closed | Closure Rate | Live / COB |
|---|---|---|---|---|---|---|---|
| Open @AM | Equiv H/C | Mins / Ticket | Clear Rate / Mins | Start Time | Finish Time | Duration | 100% Perfect |
|---|---|---|---|---|---|---|---|
| Current Time | Elapsed Duration | Desired Ticket Target |
|---|---|---|